Privacy Policy

Effective January 01, 2025

Our Commitment to Privacy

At Joy Kong, MD, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications. Our goal is to ensure that your information is handled with integrity, security, and transparency.

The Information We Collect

When you visit our website (“Site”), we collect two categories of information:

1. Personal Information you provide (“Active Information”)

2. Information collected automatically (“Passive Information”)

Personally Identifiable Information (PII)

Personally Identifiable Information refers to any data that can identify you directly or indirectly. Examples of PII we may collect include:

• Registration: When creating an account, booking a consultation, or filling out forms, we may collect your name, email address, phone number, physical address, and other details you choose to share.

• Ordering or Payments: When you purchase services, we may collect billing details, payment card information, and related transaction details. Payment information is used only for processing transactions and is not stored unless you opt to securely save it.

• Surveys & Promotions: If you participate in surveys, promotions, or subscribe to newsletters, we may collect additional information to personalize your experience. You can opt out of promotional emails anytime.

Active Information You Provide

To use certain features of the Site, we may require basic details such as name, email, phone number, and address. All data transmitted through our secure online forms is encrypted using SSL (Secure Socket Layer) technology and stored safely.

Passive Information We Collect

We also collect data automatically in an aggregate, anonymous form, such as:

• Your IP address, browser type, and operating system

• Cookies and similar tracking technologies (to improve your browsing experience)

• Referring websites and pages you visit on our Site

• Usage data such as time spent on pages and navigation paths

This data helps us improve user experience, diagnose technical issues, and enhance security.

Cookies

Cookies are small files stored in your browser that make your online experience smoother. Our Site uses cookies to:

• Remember preferences

• Analyze traffic and behavior

• Improve functionality and personalization

You can disable cookies in your browser settings, but doing so may limit certain features.

How We Use Your Information

Chara Health uses your information for purposes including:

• Delivering and improving our medical and wellness services

• Processing payments and scheduling appointments

• Providing customer support and responding to inquiries

• Sending relevant health updates, newsletters, or promotional content (with your consent)

• Preventing fraud, security breaches, and unlawful activities

You may opt out of marketing emails anytime by adjusting your email preferences.

Sharing of Information

We respect your privacy and do not sell or rent your personal data. However, we may share information with trusted third parties when necessary to:

• Process payments (e.g., merchant banks, credit card processors)

• Provide IT and security services (e.g., hosting providers, anti-fraud systems)

• Comply with laws, regulations, subpoenas, or lawful requests by government authorities

• Prevent fraudulent or illegal activities

We may also share anonymous, aggregated information with partners for analytics or advertising purposes.

Security of Your Information

We use physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, loss, or misuse. This includes SSL encryption, firewalls, and restricted access protocols.

However, please note: no method of transmission or storage is 100% secure. We encourage you to safeguard your account password and notify us immediately if you suspect unauthorized use.

Accessing, Updating, or Removing Your Information

You have the right to:

• Access or correct your personal data stored in our systems

• Request deletion of your personal data by contacting us directly at info@joykongmd.com

• Withdraw consent to marketing communications at any time

We will process such requests in compliance with applicable laws.

Links to Other Websites

Our Site may include links to third-party websites. These sites have their own privacy practices, which may differ from ours. We recommend reviewing their policies before sharing personal information.

Children’s Privacy

Chara Health does not knowingly collect personal data from children under the age of 18. If we become aware of such data being collected, we will promptly delete it. Parents or guardians who believe their child has shared information with us should contact info@joykongmd.com.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the “Last Updated” date below. By continuing to use our Site, you agree to the terms in effect at that time.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

• info@joykongmd.com
• Joy Kong, MD, Los Angeles, CA